I promised this one at the end of the ChatGPT teardown. I’ve since had to go back to ChatGPT again in a follow-up because it moved under me while the post was still fresh. Perplexity was next, so here it is.
Here is a sentence I did not think I would write: I am on the side of a search-scraper that resells data to AI companies. Not because SerpApi is the good guy. There is no good guy here. But a federal judge in California ruled against Google in its fight with them, and the principle underneath the ruling is the right one, even if it showed up wearing the ugliest costume available. If it is on the open web, a machine is allowed to read it. And that has to include the machine reading Google. You do not get to spend more than two decades building the richest library on earth by crawling everyone else’s pages, and then act appalled when someone aims a crawler at yours.
AI search is no longer a niche experiment. According to HubSpot’s own research, 42% of buyers now use AI search as part of their evaluation process — and it’s the top predictor of purchase intent. Brands that show up in those answers earn the conversation before a prospect even clicks.
Answer engine optimization (AEO) is the practice of creating content for AI like ChatGPT, Claude, and Gemini to reference in their outputs. AI-referred traffic is small but growing fast and has an outsized impact on conversions. Traffic from AEO makes up less than 1% of overall traffic but converts 3x-15x better than traditional search, according to November 2025 data from Microsoft Clarity. While the rest of the website world panics over declining traffic, savvy marketers like you are learning how to win high-intent traffic from AEO. Quality over quantity, right?
In the past two years, Google has dropped support for nine ItemTypes from its rich result search gallery. This has happened not too long after ChatGPT’s launch and when mass adoption began:
The race to monetize AI visibility services, claiming new acronyms and extending existing fields of practice as whole new trenches of engineering, is something we’ve witnessed a lot over the past couple of years.
Scrunch and Ahrefs Brand Radar both track brand visibility in AI answers, but they solve different problems. Scrunch is purpose-built for AEO: it monitors AI citations, audits AI crawlability, and actively optimizes how AI bots experience your site. Ahrefs Brand Radar is an add-on to the broader Ahrefs SEO platform, built for teams that want AI visibility alongside traditional search data, backlinks, and web mentions in one place.
Your online reputation is what shows up when people Google you. ORM is the act of monitoring mentions and reviews, responding fast, and making sure that accurate, trustworthy content dominates page one.
Monitoring needs layers. Use Google Alerts for quick, free coverage, then add tools like Mention or Brand24 when you need more comprehensive monitoring across social, blogs, forums, and news, especially if volume is high.
Reviews are a conversion lever. Treat them like support tickets. Respond the same day on high-visibility platforms like Google and Yelp. Stay calm, human, and non-defensive. Apologize when you’re at fault, and move it offline when back-and-forth is needed.
You can’t delete most negative content, but you can outrank it. Suppression requires SEO, content, and distribution. Publish stronger assets (site pages, PR, profiles, testimonials) and promote them until they push negative content off page one.
Make ORM a repeatable process. Assign owners for monitoring mentions, responding to reviews, and publishing positive content. Track KPIs monthly (ratings, review volume, sentiment), and address the underlying business issues driving complaints.
Online reputation management (ORM) is the practice of monitoring and improving (when necessary) how your brand is perceived on the internet. In practice, this means responding to negative reviews, suppressing negative search results or comments, and addressing any misinformation about your company.
Franchise PPC campaigns must balance brand consistency with local customization to maximize ROI.
Geo-targeting improves conversion rates by refining ad reach at the city, state, or neighborhood level, reducing wasted spend.
A strong keyword strategy combines branded terms for brand protection and non-branded terms for customer acquisition.
Budgeting and bidding strategies impact cost efficiency, whether corporate manages the budget, franchisees control their own spend, or both share responsibility.
Tracking key metrics like click-through rate (CTR), conversion rates, and return on ad spend (ROAS) helps refine campaigns and increase returns.
AI-powered campaign types like Performance Max and AI Max for Search now drive franchise PPC performance, including placement inside AI Overviews, so campaign structure and ad copy quality matter more than ever.
If you’re running a franchise, keeping your brand consistent while still letting each location shine is the lifeblood of your business. That’s where franchise pay-per-click (PPC) advertising can help.